Privacy Policy

Last updated: August 4, 2025

1. Introduction

OneClick Forum ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app.

2. Information We Collect

2.1 Information from Shopify

  • Store information (name, domain, email)
  • Product information (for forum integration)
  • Customer information (when customers participate in forums)

2.2 Forum User Information

  • Username and display name
  • Email address (if provided)
  • Forum posts and messages
  • IP addresses for security purposes

3. How We Use Information

We use the collected information to:

  • Provide and maintain the forum service
  • Authenticate users and prevent fraud
  • Send service-related notifications
  • Improve our services and develop new features
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

  • With your consent
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • With service providers who assist in our operations

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Secure hosting infrastructure

6. Data Retention

We retain your information for as long as necessary to provide our services. When you uninstall the app:

  • Forum data is retained for 30 days for recovery purposes
  • After 30 days, all data is permanently deleted
  • You may request immediate deletion by contacting us

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@oneclick.forum

8. Cookies and Tracking

We use essential cookies to maintain user sessions. We do not use tracking cookies or third-party analytics that could compromise your privacy.

9. Children's Privacy

Our service is not directed to individuals under 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@oneclick.forum
Address: [Your Company Address]
Data Protection Officer: dpo@oneclick.forum

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